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spa etiquette and policies

PLEASE READ THIS PAGE IN FULL AND COMPLETE THE CONFIRMATION FORM AT THE BOTTOM.​

  • IMPORTANT. WE ARE LOCATING IN REDCLIFFE QLD 4017 WE ARE NOT AFFILIATED WITH ANY OTHER SPA. â€‹

 

BOOKINGS/PAYMENTS:

  • Booking online :  All Bookings are made online - no payment is required, however CREDIT CARD details are required to book (even when booking using a gift voucher) 

  • PAYMENT balance will be taken 24hours prior to your booking date (Please note our cancelation policy)

  • Arrivals: Please arrive 15mins prior to your Booking time - Late arrivals May shorten your treatment time.​

  • We do not give refunds for any reason. We may provide you with store credit only.

  • If bookings are changed or cancelled your payment will stay on the system as a credit * (Please NOTE our Cancelation policy below)

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CANCELATIONS & BOOKING CHANGES:

  • Any changes , cancellations must be done online. You will be able to access your appointments via our online login in your email up to 24hours prior to your booking date.​

  • Cancellations or changes less than 24 hours notice you will be charged the full fee of the services booked

  • Full payment will be charged for NO SHOWS.

  • We request that Couples or group bookings be paid in full 7 days prior to the date of the booking.​

  • Only the person making the booking will be able to log into your profile and make changes or cancellations as your Mobile number associated with the account MUST be accessed. - this is for the security of your account.

 

GIFT VOUCHERS : 

  • TO BOOK USING A GIFT VOUCHER get your gift voucher NUMBER ready. Enter the Voucher Code when booking.

  • You will be required to provide your credit card number on booking, regardless if you are using a Gift voucher ( no charges will be taken unless paying for extra services or that gift voucher cost does not cover)

  • Gift voucher value MUST Be used in entirety in One Booking appointment.

  • TREATMENTS  CANNOT BE SWAPPED OUT on packages, can not be redeemed for cash , products or High Tea

  • EXPIRY DATES: 

  • 3 YEAR Expiry for all standard gift vouchers from the purchase date unless otherwise stated

  • 2 MONTH Expiry on Gift Vouchers with special offers â€‹

  • SPECIAL OFFERS: Gift vouchers can Not be used in conjunction with any other offer or special.

  • May be redeemed using spa packages and treatments on our regular menu 

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SPA ETTIQUTE :

  • Togs are required for all bookings that include  infrared, sauna, Vichy, shower, and mud wraps.

  • General massage facial waxing and other Beauty services. Do not require you to bring togs​​​

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