spa etiquette and policies
harmony wellness spa
terms conditions and policies.
Booking online : For the comfort , privacy and safety of all our guests, we request all appointments to be booked online via our online booking system. we require full payment at the time of booking. If bookings are changed or cancelled your payment will stay on the system as a credit * (provided changes made are as below)
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Cancellations and changes : Any changes , cancellations must be done online. You will be able to access your appointments via our online login. Only the person making the booking will be able to log into your profile and make changes or cancellations or send as an email please.
We prefer to accept bookings online (if booking over the phone we may not be able to reply to your messages immediately, so booking online will help the process).
REQUEST CHANGES TO BOOKINGS: You may be able to request changes or cancellations via our contact us page on this website if you have any questions Would like to make changes to your booking.
Please do so by the contact us page or website chat.
Cancellations or changes less than 24 hours notice you will be charged the full fee of the services booked and up to 7 days notice is required for all couples and group bookings. Cancellations or changes of group or couple bookings with less than six days notice you will be charged 50% of the full fee of the booking.
Gift vouchers : Give vouchers maybe purchased online for specific treatments (TREATMENTS CANNOT BE SWAPPED OUT) listed or simply enter a dollar value, I’ll give that chat will be sent to either yourself or your guest via email . You must include give voucher code when booking online. You can enter this code to pay the deposit when requested upon booking.
All standard gift vouchers have a three year expiry date from the purchase date unless otherwise stated when purchasing special offers and discounts which will incur a two month expiry date from purchase.
SPECIAL OFFERS: Gift vouchers can Not be used in conjunction with any other offer or special. May be redeemed using spa packages and treatments rom our regular menu unless purchased as a special offer voucher.
Spa etiquette : For the comfort and safety and privacy of all Spa guests, a minimum dress, of togs is required when using it, the infrared, sauna and ice bath.
Our changing area and bathroom is a communal space. However, we will do our best to accommodate both men and female with privacy in mind.
Togs and towel are required for all bookings that include ice bath, infrared, sauna, Vichy, shower, and mud wraps.
General massage facial waxing and other Beauty services. Do not require you to bring togs and a towel.
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WELLNESS RETREATS
​Age restriction - Wellness Retreats You must be at least 18 years of age before you can attend
Refund and Credits
There are no refunds on any Retreat or Day Spa Booking. To reschedule a Wellness Retreat booking, you can do so if you provide 14 days notice. There is a reschedule fee of $50 per booking. You also have the option to transfer your booking to a friend at not cost. If you are unable to provide at least 14 days notice we are unable to transfer your ticket to another retreat date. Please note our retreats and services are niche and in high demand, often booking out in advance.
Cancellations
We require a minimum of 4 people to proceed with a wellness Retreat. Whilst it doesn't happen often, if we are unable to go ahead with a class we will reschedule you to a date that suits you.
Appropriate Footwear & Accessories
The grounds and accommodation are in the mountains, so some hills and grass, as well as steep climbs to make your way around the gardens. Appropriate footway, closed in shoes are recommended as well as comfortable pants and tops for Yoga as well as the belly dance workshop. Togs or swimwear is required for the sauna and hot tubs as well as day spa treatments. Some level of fitness is required due to the nature of the activities and grounds. Be aware wild life, bugs and spiders may be present on the grounds, due care and attention when moving about the area.
A full safety briefing will be provided before all classes and activities. By reading these terms and conditions and booking into a Retreat and class you acknowledge that you release liability to Harmony Wellness Spa and Cabins @ The View and it's employers, owners and directors and by participating in a class you understand the risks involved and you are participating, voluntary at your own risk. By participating you waive, release and discharge all claims as a result of your participation.
